If my monthly subscription (GoData or Unlimited Subscription) auto-renewed, can I receive a full refund if I did not use the service?
All of our subscriptions includes an automatic renewal feature. We state this policy on the service description and customers are responsible to review all descriptions before opting in.
It is the customer's responsibility to cancel the subscription 4 days prior to the end of the period (or scheduled billing date). The fees collected are not based on usage and is considered payment for the following 30 days.
If monthly fees are already collected, Skyroam encourages you to use the time remaining on your subscription.
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