How to Transfer Existing Data to a New Solis 5G Device

Overview

If you've purchased a new Solis 5G device and have an eligible data plan on your previous Solis device, you may request to transfer your remaining eligible data to your new device.

Data transfers cannot be completed through the SIMO App or your SIMO account. All transfer requests must be submitted to the SIMO Customer Support team for review.

Before You Submit Your Request

Please have the following information available:

• The Serial Number (S/N) of your current (old) Solis device.
• The Serial Number (S/N) of your new Solis 5G device.
• Both devices should be registered under the same SIMO account, whenever possible.

Option 1: Submit Your Request by Email

1. Send an email to support@simo.co.
2. Include the following information:
   • Your SIMO account email address.
   • The Serial Number (S/N) of your old Solis device.
   • The Serial Number (S/N) of your new Solis 5G device.
3. Our Customer Support team will review your request and contact you if additional information is required.

Option 2: Contact Us via Live Chat

You can also request a data transfer through our 24/7 Live Chat.

1. Visit the SIMO Support Center.
2. Click the blue Live Chat button located in the bottom-right corner of the page.
3. Start a chat with one of our Customer Support agents.
4. Provide the following information:
   • Your SIMO account email address.
   • The Serial Number (S/N) of your old Solis device.
   • The Serial Number (S/N) of your new Solis 5G device.
5. Our support agent will verify your information and submit the transfer request on your behalf.

SIMO Support Center: https://support.simo.co/hc/en-us

Our Live Chat is available 24 hours a day, 7 days a week.

Notes

• Data transfers are subject to eligibility and review by the SIMO Customer Support team.
• Only eligible remaining data can be transferred.
• Processing times may vary depending on the information provided and account verification.