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Knowledge base

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  • FAQs

  • Products

  • WiFi Service Plans

  • SIMO Inside Tablet

General Info

Skyroam

  • Solis Rewards
  • Where does Skyroam have SIMO?
  • Skyroam Buy-Back Program
  • Skyroam Live Chat Support

Policies

  • Fair Use Policy
  • Returns and Refund Policy

Shipping

  • Customs Duties and Import VAT

FAQs

General

  • What will affect the performance of my SIMO Internet?
  • What are the models of device compatible with SIMO Internet?
  • What is SignalScan™?
  • How do I purchase data plan?
  • How do I report a lost device?
  • How do I remove my account from my device?
See all 11 articles

Hotspot

  • 3G Network Shutdown
  • How to Update your Hotspot's Firmware?
  • Acer M3 Hotspot Data Redemption Instructions
  • I cannot complete registration or pair my hotspot?
  • How to add additional hotspot
  • Change or Reset Account Password, Email, Phone
See all 7 articles

Purchase

  • Are there any hidden fees?
  • ShopPay Installments FAQ
  • Can I get a refund on my subscription?
  • Solis WiFi Rate Plans
  • Shipping Info
  • Where to buy Skyroam hotspots?

Products

Solis X

  • Quick Start Guide: Solis X
  • Solis X / Lite LED Lights
  • Solis X - 'Moments' Feature
  • Solis X Chimes
  • What is IFTTT?
  • Smart Assistant
See all 9 articles

Solis Lite

  • Quick Start Guide: Solis Lite
  • Solis Lite Troubleshooting
  • Getting Starting with Solis Lite

Solis

  • Refurbished Skyroam Solis - How to Get Started
  • How to Remove Solis Battery Tab
  • Skyroam Solis Battery and Charging Help
  • Skyroam Solis Software Update FAQs
  • Lights, Buttons and Product Start Guide
  • How to assemble, charge, power on and connect
See all 8 articles

Solis WiFi App

  • How to Change my Network Name and Password
  • Solis WiFi App

Solis VPN

  • Skyroam Solis VPN

WiFi Service Plans

Pay-Per-GB

  • Pay-Per-GB Plan

GoData Subscription

  • What is the Global GoData Subscription?
  • What is USA GoData Subscription?
  • Europe and Asia Local GoData Subscrption
  • GoData FAQs

Unlimited Data Subscription

  • What is the Unlimited Data Subscription?
  • USA Unlimited Data Subscription Discontinue
  • Global Unlimited Data Subscription Top-Up Options

Global Daypass

  • What is the Global Daypass?

SIMO Inside Tablet

SIMO Inside Tablet

  • What is SIMO Internet on my Tablet?
  • Where to find the Device SN and Confirmation Code?
  • What are the models of tablet compatible with SIMO Internet?
  • What will affect the performance of my SIMO Internet?
  • What is SignalScan™?
  • How do I purchase data plan?
See all 12 articles

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