Returns & Refund Policy

We want you to be completely satisfied with your SIMO purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Policy

Products purchased directly from the SIMO Online Store may be returned within 30 days of delivery for a refund, provided they meet the return eligibility requirements.

To qualify for a refund:

• The item must be returned within 30 days of delivery.
• The product must be in good working condition.
• The product must not be damaged due to misuse, abuse, accidental damage, or unauthorized modifications.
• The return must include all original accessories whenever possible.

Once your return is received and inspected, we’ll notify you of the status of your refund.

Refund Eligibility

Refunds are available only for purchases made directly through the SIMO Online Store.

If you purchased your SIMO product from:

• Amazon
• Best Buy
• Walmart
• Another retailer or reseller

Please contact the original place of purchase for their return and refund policy.

What Is Not Refundable?

The following items and charges are not eligible for a refund:

Shipping Charges

• Original shipping fees
• Return shipping costs

Customers are responsible for return shipping unless otherwise required by applicable law or authorized by SIMO.

Data & Wi-Fi Service Plans

The following are non-refundable:

• Data plans that have been used or partially consumed
• Monthly subscription charges after renewal
• Auto-renewal fees
• Add-on data purchases

Third-Party Charges

SIMO cannot refund fees charged by third parties, including:

• Bank or credit card processing fees
• Currency conversion fees
• Mobile carrier charges
• Internet service provider (ISP) charges
• Taxes or government-imposed fees collected by third parties

How to Request a Return

To begin a return or refund request, contact SIMO Support through one of the following channels:

• Live Chat (recommended) via the SIMO website or SIMO App
• Email: support@simo.co
• Phone: +1 (855) 759-7626

To help us process your request quickly, please have the following information ready:

• Order number
• Device serial number
• Email address used for the purchase

Our support team will verify your eligibility and provide return instructions.

When Will I Receive My Refund?

After we receive and inspect your returned product:

• Approved refunds will be issued to your original payment method.
• Refunds are typically processed within 7 business days.
• Depending on your financial institution, it may take additional time for the refund to appear on your account.

Frequently Asked Questions

Will SIMO provide a prepaid return shipping label?

No.

Customers are responsible for return shipping costs unless otherwise required by applicable law or explicitly authorized by SIMO.

Can I return a damaged device?

Products damaged due to misuse, accidental damage, liquid damage, or reasons not covered under the warranty are not eligible for a refund.

If your device is defective, please contact SIMO Support to determine whether it qualifies for warranty service.

Can I receive a refund for my monthly subscription?

Generally, no.

SIMO subscriptions automatically renew unless canceled before the next billing date.

Because subscription fees reserve service for the upcoming billing period, charges are generally non-refundable, even if little or no data was used.

You can manage or cancel Auto-Renew at any time through your SIMO account before your next renewal date.

I forgot to use my discount code. Can it be applied after I placed my order?

Unfortunately, no.

Discount codes and promotional offers must be applied during checkout and cannot be added after an order has been completed.

Will SIMO reimburse charges from my mobile carrier?

No.

Customers are responsible for ensuring their devices are connected to their SIMO hotspot or SIMO service when using data.

SIMO is not responsible for charges incurred from your mobile carrier if your device uses cellular data instead of your SIMO connection.

What if I purchased from another retailer?

If you purchased your SIMO product from a retailer or marketplace other than the SIMO Online Store, please contact that retailer directly regarding returns, exchanges, or refunds.

Their return policy will apply to your purchase.

Need Help?

If you have questions about your return, refund eligibility, or warranty coverage, please contact SIMO Support. Our team will be happy to assist you with the return process and answer any questions about your order.