Customs Duties and Import VAT

Depending on where you are in the world and where you wanted your Skyroam order to arrive, when a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. 

This typically happens to overseas orders or orders made between EU and non-EU countries.  

Should you receive an import tax bill from your postal company, you are responsible to comply with local laws and regulations of the country of destination. Skyroam does not have any responsibility on these additional charges that may apply. 

Who pays for customs fees? 

Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees, either when they are included in the final price or applied at checkout. 

Import charges can vary widely but are usually based on the price and type of item, package weight and dimensions, country of origin, and the taxes, duties, and fees of the destination country. 

As a global company with most of our customers being travelers and often ordering between different locations, it is difficult to predict which of these fees, if any, will be applied. Therefore it is difficult for vendors like Skyroam to include these import fees in the price of the device or increased shipping price. Should this tax estimation be carried out inaccurately, this may also result in delays and addition.  

Goods purchased between EU countries 

Custom duty is not applied on goods sold within the EU. All Skyroam’s prices are inclusive of VAT, so you should not have to pay any additional amounts other than the total price displayed at checkout. 

Goods arriving into EU from non-EU country 

When shipping goods from a non-EU country into an EU country, custom duty and import VAT may sometimes apply on these goods. 

The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. 

Customs duty may not fall due for goods where the value does not exceed €150 euro. 

Generally, VAT is not payable when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from €10 euro to €22 euro, depending on the EU country. 

Check here for more details on the respective European countries. 

Goods arriving into non-EU countries 

Countries outside of the European Union may also apply custom duty and/or import VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. 

As the threshold for the application of such charges may vary from country to country, please contact your local customs or tax office for further information. Alternatively, you should check with your local tax advisor for more information. 

Please note that Skyroam is not responsible for the collection or determination of any custom duties or import VAT costs. 

Goods arriving into the US 

When goods are shipped into the US, the buyer (“Importer”) is responsible for any fees/taxes/duty that may accrue on the merchandise when it clears Customs and Border Protection (“CBP”). 

Most paperwork for sending packages internationally has a section for providing CBP information. However, at the minimum it should include: 

• Seller's name and address;  
• Description of the item(s) in English;  
• Quantity of each type of item being shipped;  
• Purchase price in US dollars;  
• Weight of the item(s); and  

• Country of origin of the product itself. 

Merchandise shipped through the international postal service is forwarded upon its arrival in the US to one of U.S. Customs and Border Protection International Mail Branches for clearance. If the item is less than $2,000 in value and is not subject to a quota or is not a restricted or prohibited item, a CBP official will usually prepare the paperwork for importing it, assess the proper duty, and release it for delivery. 

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP. 

If any duty is owed, CBP will charge a processing fee for clearing the package. Duty and the processing fee are due at the local post office of the Buyer, where the package has been forwarded. 

More info can be found on the U.S. CBP website. 

Disclaimer: This article does not constitute legal or tax advice and is for information purposes only. You should consult with a professional advisor if you have any additional queries.