Need a hand? Live Chat connects you with the SIMO support team in real time for questions and troubleshooting. Chat is available 24/7, and you can use it even if you're not connected to your hotspot or don't have an active plan.
Live Chat in the SIMO app
Fastest — from the Status page
- Open the SIMO app.
- Tap the Live Chat icon in the top-right of the Status page.
- Start chatting.
From the Account tab
- Open the SIMO app.
- Tap Account (lower-right).
- Choose Contact Us, then Live Chat.
- Start chatting.
Tip: you can send a photo from your gallery or snap a new one right in the chat — handy for showing an error screen.
Live Chat online
- Visit simo.co/livechat (or the SIMO support site).
- Click the chat button in the lower-right corner.
- Start chatting.
Other ways to reach us
Email: support@simo.co
Phone: 1-855-759-7626
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