Acer Tablet Frequently Asked Questions

1. How to access Customer Support?

Users can reach out to the SIMO support team in the following way:

• Start a live chat at https://simo.co/livechat or enter from live chat floating window on the Need help page in SIMO end-user portal

2. Will SIMO 365 Early Bird Plan auto renew after 12-month?

Yes, the SIMO 365 Early Bird Plan with auto-renew after 12-months at $120 USD.

3.  What will happen if user unsubscribes from SIMO 365 before the 12th month? 

The user will still have access for the remaining months.

4.  Does SIMO 365 plan need to be manually activated? 

SIMO 365 plan is activated upon purchase.

5.  When there is no local WiFi or physical SIM inserted in the tablet, will the tablet connect to SIMO? 

When the tablet is not connected to WiFi or no physical SIM card inserted, the tablet will automatically connect to SIMO vSIM.