Redeeming your prepaid plan code on a Solis device is simple and fast. Just follow these steps:
Step 1: Power on and connect
- Turn on your Solis device.
- Connect your phone or laptop to the device's Wi-Fi network.
Step 2: Access the SIMO App or Portal
- On mobile: Download and open the SIMO App.
- On desktop: Visit the SIMO web portal and sign in - or create an account if you're new.
Step 3: Locate the redemption section
- In the SIMO app: Tap on the Shop page, then select Apply Code in the top-right corner.
- On the web portal: Navigate to the Shop page and click Redeem or Apply Coupon Code in the upper-right corner.
Step 4: Enter your code
Carefully enter your prepaid code exactly as it appears - including any capital letters and dashes - then click Apply.
- If you purchased a pre-bundled data plan, the redemption code will be emailed to you within 24-hours.
- If you have a physical data card, scratch off the gray panel to reveal your code.
Step 5: Verify and enjoy
Once accepted, the data plan is added to your account. Check your updated plan under My Plans - it will show remaining data or validity date. You can now use your device with the new plan.
Tips and Important Info
- Prepaid codes are single-use and time-sensitive. Enter them exactly as printed or emailed including upper-case letters and dashes.
- Codes are redeemable only via SIMO App or portal - not during checkout.
- Already on a data plan? Simply add your prepaid code to extend or top up your current plan.
- Daypass: Your account will be credited with the number of Daypasses included in your plan. You can activate each Daypass at anytime - each one provides 24-hours of Wi-Fi from the moment of activation.
- Subscription: Once you redeem your code, your 30-day subscription will begin immediately. The plan will automatically renew each month. If you wish to cancel after the first month, make sure to unsubscribe at least 4 business days before the end of your billing cycle to avoid being charged for the next month.
Troubleshooting
- Invalid code? Ensure no typos, and confirm if the code has expired or been used.
- Still seeing an old plan? Refresh the app, or check My Plans on the web portal.
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Need help? Contact our Customer Support team:
- Live Chat: Start a live chat in the app or visit simo.co/livechat
- Email: support@simo.co
- Phone: 1-855-759-7626
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