SIMO provides access to multiple mobile carrier networks, automatically connecting your device to the best available network based on your location and coverage. While this helps maximize reliability and coverage, SIMO does not own or operate the underlying cellular networks.
Your connection speed and overall performance may vary depending on several factors.
Factors That Can Affect Your Connection
Cellular Coverage
The strength and availability of the local cellular network have the greatest impact on your connection. Areas with weak coverage may experience slower speeds or intermittent connectivity.
Network Congestion
Network performance may decrease during periods of high traffic, such as in airports, stadiums, concerts, or other crowded locations where many users are connected to the same cellular network.
Your Location
Signal strength can vary depending on your surroundings. Performance may be reduced in:
- Rural or remote areas
- Underground locations
- Large buildings
- Mountainous or heavily wooded areas
Weather and Environmental Conditions
Severe weather, natural obstacles, or temporary outages affecting local cellular infrastructure may impact network availability and performance.
Device Compatibility
Different devices support different cellular technologies and frequency bands. Devices equipped with newer LTE or 5G modems generally provide better performance than older models.
Device Settings
Certain settings may affect your connection, including:
- Battery Saver or Power Saving mode
- Outdated firmware
- Incorrect network settings
- Background applications consuming bandwidth
Wi-Fi Performance (Hotspot Devices)
If you're using a SIMO hotspot, your Wi-Fi experience may also be affected by:
- Distance from the hotspot
- Walls or other physical obstacles
- Interference from nearby wireless devices
Tips to Improve Your Connection
For the best possible experience:
- Use your hotspot near a window or in an open area whenever possible.
- Keep your device firmware up to date.
- Stay within a reasonable distance of your hotspot.
- Restart your SIMO device if you experience slow or inconsistent performance.
- Avoid heavily congested areas whenever possible.
- If signal quality is poor, move to a different location and allow your device a few moments to reconnect to the strongest available network.
Need Additional Help?
If you're experiencing ongoing connectivity or performance issues, our Support team is happy to assist.
When contacting Support, please provide:
- Your SIMO device model
- The country and city where you're using the device
- The date and time the issue occurred
- A brief description of the issue (for example, slow speeds, no connection, or intermittent connectivity)
Providing this information will help us investigate the issue more quickly and provide the most effective assistance.
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