Report a Lost or Stolen Device

If your SIMO device has been lost or stolen, please contact SIMO Customer Support as soon as possible so we can help protect your account.

How to Report a Lost Device

Contact our Customer Support team through Live Chat to report the loss of your device.

Once your report has been verified, we will remove your SIMO account from the device to help prevent unauthorized use.

What Happens After My Device Is Reported?

After your device has been removed from your account:

• The device will no longer be able to access your SIMO account.

Can SIMO Locate My Device?

No. SIMO does not currently offer device location or tracking services.

If your device is lost or stolen, we recommend reporting it as soon as possible so we can help prevent unauthorized access to your SIMO account.

Am I Responsible for Charges?

Yes. You are responsible for any charges or data usage incurred before the loss is reported and until your account has been removed from the device.

For this reason, we strongly recommend contacting Customer Support immediately after discovering that your device is missing.

Need More Help?

If you need to report a lost or stolen device, please contact SIMO Customer Support through:

• Live Chat: Available in the Solis app
• Email: support@simo.co
• Phone: 1-855-759-7626

Note: For security purposes, Customer Support may ask you to verify your identity before processing your request.