Report a Lost or Stolen Device

If your SIMO device has been lost or stolen, please contact SIMO Customer Support as soon as possible so we can help protect your account.

How to Report a Lost Device

Contact our Customer Support team through Live Chat to report the loss of your device.

Once your report has been verified, we will suspend your device to help prevent unauthorized use.

What Happens After My Device Is Suspended?

After your device is suspended, it can no longer be used. If you have a new device, our customer support team can help transfer the data plans from your lost device to the new device. 

Can SIMO Locate My Device?

No. SIMO does not currently offer device location or tracking services.

If your device is lost or stolen, we recommend reporting it as soon as possible, so we can help prevent unauthorized access to your device.

Am I Responsible for Charges?

Yes. You are responsible for any charges or data usage incurred before the loss is reported and until your device is suspended.

For this reason, we strongly recommend contacting Customer Support immediately after discovering that your device is missing.

Need More Help?

If you need to report a lost or stolen device, please contact SIMO Customer Support through:

• Live Chat: Available in the SIMO app and SIMO portal
• Email: support@simo.co
• Phone: 1-855-759-7626

Note: For security purposes, Customer Support may ask you to verify your identity before processing your request.