We want you to be completely satisfied with your SIMO purchase. If you're not satisfied with your order, we're here to help.

Return Eligibility

Products purchased directly from the SIMO Online Store may be eligible for a return within 30 days of delivery, provided they meet the following requirements:

• The return request is submitted within 30 days of the delivery date.
• The product is in good working condition.
• The product has not been damaged due to misuse, abuse, accidental damage, liquid damage, or unauthorized modifications.
• The return includes the original accessories and packaging whenever reasonably possible.

Once your return is received and inspected, we'll notify you of the approval status.

Purchases from Other Retailers

Returns and refunds are available only for products purchased directly from the SIMO Online Store.

If you purchased your SIMO device from a third-party retailer or marketplace, including:

• Amazon
• Best Buy
• Walmart
• Any authorized reseller

Please contact the original retailer for assistance. Their return and refund policy will apply to your purchase.

Non-Refundable Items

The following charges and services are generally non-refundable.

Shipping Charges

• Original shipping charges
• Return shipping costs

Unless otherwise required by applicable law or authorized by SIMO, customers are responsible for return shipping expenses.

Data Plans and Services

The following are not eligible for a refund:

• Used or partially used data plans
• Monthly subscription charges after renewal
• Auto-Renew charges
• Data plan add-ons
• Promotional or complimentary data plans

Third-Party Charges

SIMO cannot refund fees charged by third parties, including:

• Bank or credit card processing fees
• Currency conversion fees
• Mobile carrier charges
• Internet Service Provider (ISP) charges
• Taxes or government fees collected by third parties

How to Request a Return

To request a return, please contact SIMO Customer Support.

To help us process your request as quickly as possible, please have the following information available:

• Order number (On PDF or JPG format)
• Device Serial Number (SIMO)
• Email address used for the purchase

After reviewing your request, our team will provide return instructions if your purchase is eligible.

Refund Processing

After your returned product has been received and inspected:

• Approved refunds will be issued to the original payment method used for the purchase.
• Processing times vary depending on your financial institution and payment method.
• Once a refund has been issued, it may take several business days before it appears on your account.

Frequently Asked Questions

Can I exchange my device instead of returning it?

SIMO does not currently offer direct product exchanges. If your purchase is eligible for a return, you may return the device according to our Return Policy and place a new order.

When does the 30-day return period begin?

The 30-day return period begins on the date your order is marked as delivered by the shipping carrier.

Will SIMO provide a prepaid return shipping label?

No.

Customers are responsible for return shipping costs unless otherwise required by applicable law or expressly authorized by SIMO.

Can I return a damaged device?

Products damaged as a result of misuse, accidental damage, liquid damage, or unauthorized modifications are not eligible for a refund.

If your device is defective under normal use, please contact SIMO Customer Support to determine whether it qualifies for warranty service.

Can I receive a refund for my monthly subscription?

Generally, no.

Monthly subscriptions automatically renew unless Auto-Renew is canceled before the next billing date.

Because subscription charges reserve service for the upcoming billing period, renewal charges are generally non-refundable.

I forgot to apply my discount code. Can it be added after I place my order?

No.

Promotional codes and discounts must be applied during checkout and cannot be applied after an order has been completed.

Will SIMO reimburse charges from my mobile carrier?

No.

Customers are responsible for ensuring their devices are connected to their SIMO hotspot or SIMO service before using mobile data.

SIMO is not responsible for charges incurred through a customer's mobile carrier.

What if I purchased my device from another retailer?

If your purchase was made through a retailer or marketplace other than the SIMO Online Store, please contact that retailer directly regarding returns, exchanges, or refunds.

Their policies will apply to your purchase.

Need More Help?

If you have questions about your return, refund eligibility, or warranty coverage, please contact SIMO Customer Support.

Our team will be happy to answer your questions and guide you through the return process.