How to Configure APN Settings

In most cases, your Solis Zero eSIM will automatically configure the correct Access Point Name (APN) when it connects to a supported mobile network.

If you're unable to access mobile data or are instructed by Customer Support to configure the APN manually, follow the settings below.

APN Settings

When Should I Configure the APN Manually?

Manual APN configuration is only necessary if:

• Your device does not automatically configure the APN.
• You can connect to a mobile network but cannot access the internet.
• SIMO Customer Support instructs you to update your APN settings.

After Updating the APN

Once you've entered the APN settings:

1. Save the new APN configuration.
2. Make sure the new APN profile is selected (if your device allows multiple APNs).
3. Restart your device.
4. Wait a few minutes while your device reconnects to the mobile network.

Still Need Help?

If you're still unable to access mobile data after configuring the APN, please contact SIMO Customer Support. To help us troubleshoot the issue, include:

• Your device model
• The country where you're using Solis Zero
• A screenshot of your APN settings (if possible)
• A brief description of the issue you're experiencing