ShopPay Installments FAQ

Are there any additional costs to customers?

For installment orders that are split into four biweekly payments, there are no additional charges, interest rates, or late fees.

For installment orders that are paid for in monthly payments, interest rates from 10 to 30% APR apply.

Does using Shop Pay Installments impact my customer's credit score?

If customer chooses to pay for their order in four biweekly installments, then their credit score isn't impacted.

If customer chooses to pay for their order in monthly payments, and doesn't make their payments on time, then their credit score might be affected. Only monthly payment options might impact a customer's credit score.

Can I adjust the price range available for Shop Pay Installments orders?

No. Shop Pay Installments is available only for orders from 50 USD to 17,500 USD, including discounts, shipping, and taxes.

Can customers purchase gift cards using Shop Pay Installments?

No. Customers can't buy gift cards using Shop Pay Installments.

How can I help customers that have a question or problem using Shop Pay Installments?

• If a customer has questions about their loan, making a payment, or managing their account, then you can visit Installments Help Center.
• If a customer has questions about Shop Pay or the Shop app, then you can visit Paying in installments with Shop Pay.

What happens when a customer returns an item paid for using Shop Pay Installments?

If the customer's refund amount is less than the amount remaining on their Shop Pay Installments balance, then the customer can expect one or both of the following:

• A smaller payment balance on the final payment.
• Less future payments on the remaining loan balance.

If the customer's refund amount is more than the amount remaining on their Shop Pay Installments balance, then the customer can expect to receive the difference as a refund to their original payment method. If the customer requests a refund for an order they've made monthly payments for, then their paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.

Learn more about refunding an order.

What happens if I add an item to an existing order?

If you add an item to an existing order made using Shop Pay Installments, then an invoice is created for the outstanding balance and sent to your customer. The customer needs to pay for the outstanding balance in full using a different payment method because additional invoices aren't supported by Shop Pay Installments.

Which payment methods are accepted?

Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards aren't accepted. Your customers that choose a monthly payment option can only pay with a debit card.