FAQs

General

• What will affect the performance of my SIMO Internet?
• What are the models of device compatible with SIMO Internet?
• What is SignalScan™?
• How do I purchase data plan?
• How do I report a lost device?
• How do I remove my account from my device?

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Hotspot

• 3G Network Shutdown
• How to Update your Hotspot's Firmware?
• I cannot complete registration or pair my hotspot?
• How to add additional hotspot
• Change or Reset Account Password, Email, Phone
• Will Skyroam work on a cruise ship, airplane, or in a car?

Purchase

• Are there any hidden fees?
• ShopPay Installments FAQ
• Can I get a refund on my subscription?
• Solis WiFi Rate Plans
• Shipping Info
• Where to buy Skyroam hotspots?