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"How can we help"
  1. SIMO
  2. FAQs

FAQs

General

  • Download Solis App
  • SIMO App for Window
  • Where to find the Device SN and Confirmation Code?
  • What is SignalScan™?
  • How do I remove my account from my device?
  • Refund Policy
See all 21 articles

Hotspot

  • 3G Network Shutdown
  • How to Update your Hotspot's Firmware?
  • Acer M3 Guide to Redeeming 10GB Data
  • SignalScan for Acer M3
  • How to remove/unlink SIMO device from SIMO account
  • How to set Metered WiFi on Mobile Phone
See all 11 articles

Purchase

  • Are there any hidden fees?
  • ShopPay Installments FAQ
  • Can I get a refund on my subscription?
  • Solis WiFi Rate Plans
  • Shipping Info
  • Where to buy Skyroam hotspots?

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