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FAQs

General

  • test
  • What will affect the performance of my SIMO Internet?
  • What are the models of device compatible with SIMO Internet?
  • What is SignalScan™?
  • How do I purchase data plan?
  • How do I report a lost device?
See all 12 articles

Hotspot

  • 3G Network Shutdown
  • How to Update your Hotspot's Firmware?
  • Acer M3 Hotspot Data Redemption Instructions
  • I cannot complete registration or pair my hotspot?
  • How to add additional hotspot
  • Change or Reset Account Password, Email, Phone
See all 7 articles

Purchase

  • Are there any hidden fees?
  • ShopPay Installments FAQ
  • Can I get a refund on my subscription?
  • Solis WiFi Rate Plans
  • Shipping Info
  • Where to buy Skyroam hotspots?

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