Across the industry, wireless carriers have begun the process of shutting down their 3G networks to pave the way for more advanced 5G networks. As carriers work to improve coverage and provide faster performance, technology rooted in 3G will eventually become inoperable.
While Skyroam’s original Solis hotspot connects to 4G networks, the technology to initiate that connection relies on 3G. If you're a Skyroam Solis user and you're in a location that only supports the 3G network, your Skyroam Solis hotspot will experience trouble connecting online. Your Skyroam Solis hotspot will only work in locations that supports 3G.
In order to stay connected to Solis’ vast network, we recommend Skyroam Solis users to upgrade their hotspot before July 1st, 2022. After which, your Skyroam Solis will eventually become unusable. Don’t stress though, in order to provide our customers with the best possible solution, we are offering a unique upgrade option.
If you are eligible for an upgrade, you'll receive an email with purchasing information.
You can learn more on our blog: https://soliswifi.co/blogs/blog/how-the-3g-shutdown-affects-solis-1-hotspot-users
Can I return my Solis 1 for a full refund?
If you purchased your Solis 1 within 30-days from the Solis website, you're eligible for a full refund. But, if your purchase is outside of the 30-days window, you are ineligible for a full refund.
Is the Solis Lite or X impacted?
If you have a Solis Lite or X, you will not be impacted by the 3G network retirement. The Solis Lite and X includes various bands that supports 4G network.
Is my Solis 1 obsolete?
Your Solis 1 will only work in locations that supports 3G network. There are some location and countries that are still supporting 3G network. If you're in a location where only 4G or 5G network is available, your Solis 1 may encounter issues connecting. We recommend you research the local carrier's network support before traveling and connecting.
Is there a trade-in program?
At the moment, we do not have a trade-in program but we are offering the Solis Lite with a $20 discount plus free shipping!
What happens to my existing data plans on Solis 1?
Your existing data plans will remain on your Solis 1 hotspot. You may still use your data plan if you're in a location that supports 3G network.
If you decide to purchase a Solis Lite, our Customer Support team can help transfer your existing data plan to your new hotspot.
Why Solis 1 doesn't connect in a location that connected well in the past?
if your Solis 1 is not connecting in a location that previously connected in, it's likely caused by the 3G deprecation by wireless carrier. Recently, many carriers have announced plans to retire the 3G network to support 4G and 5G connectivity. The Solis 1 only connects in location where 3G network is available.
When was this new and update announced?
At the end of 2021 and beginning of 2022, many wireless carriers have announced their plan to retire the 3G network by the end of 2022 and onward.
Our company, Solis/SIMO, begin sending Solis 1 users an email update in June 2022. Our goal is to ensure our Solis 1 users are notified immediately and that there are alternative options for users who are impacted.