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Promoted articles

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Knowledge base

  • Getting Started

    Getting Started

  • Data Plan & Billing

    Data Plan & Billing

  • Devices

    Devices

  • Coverage

    Coverage & Connectivity

  • SIMO Rewards

    SIMO Rewards

  • Account

    Account

  • Buy Solis

    Buying a Solis Device

  • Solis Zero

    Solis Zero

Getting Started

Device Setup

  • Setup Guide
  • Solis Pro Setup Guide
  • Solis Edge Setup Guide
  • Solis Hero Setup Guide
  • Solis Go Setup Guide
  • Solis Tag Setup Guide
See all 18 articles

Redeem Bundled Data

  • Use a Prepaid Code or Coupon Code
  • Acer M3, M4, and M6E Hotspot Data Redemption Instructions

Quick Tips

  • SignalScan for Acer M3
  • SignalScan for Solis 5G
  • How to set Metered WiFi on Mobile Phone
  • What is SignalScan™?
  • SIMO Live Chat Support

Data Plan & Billing

Purchase Data Plans

  • SIMO WiFi Hotspot Data Plans
  • How Do I Purchase a Data Plan?
  • SIMO WiFi Data Plans Rates
  • How to Choose the right plan for me
  • Are there any hidden fees?
  • What is the Global Daypass?
See all 13 articles

Manage Data Plans

  • How to Buy More Data
  • How to Activate a Data Plan
  • How does Plan Priority work?
  • How to View Balance
  • How to Manage Auto Renew Settings

Transfer Data Plans

  • How to Transfer Existing Data to a New Solis Device

Devices

Solis Pro

  • What is Solis Pro?
  • Switch Between Virtual SIM (vSIM) and Physical SIM
  • How to Manage Connected Devices on Solis Pro and Solis 5G
  • Solis Pro Technical Specifications
  • Solis Pro Frequently Asked Questions

Solis Edge

  • Solis Edge Tech Specs

Solis Hero

  • LED Indicators for Solis Hero, Solis Lite, and Solis X
  • Solis Hero Frequently Asked Questions
  • What is Solis Hero?

Solis Go

  • How to Use Solis Go Power Bank
  • Solis Go Frequently Asked Questions
  • Solis Go Device Diagram

Solis Tag

  • Solis Tag Light Indicator
  • Solis Tag FAQ

Solis 5G

  • How to Manage Connected Devices on Solis Pro and Solis 5G
  • Switch Between Virtual SIM (vSIM) and Physical SIM
  • Solis 5G Frequently Asked Questions

Solis Lite

  • LED Indicators for Solis Hero, Solis Lite, and Solis X
  • Solis Lite Troubleshooting

Solis Hub

  • Admin User Interface: Configure QoS, Firewalls, Port Forwarding, URL Filtering, and Dynamic DNS
  • Admin User Interface: Management
  • Admin User Interface: Settings
  • Admin User Interface: Admin Account, SSID Configuration, LAN / WAN Setup
  • Admin User Interface: Understanding the Admin Home Page
  • Connect Solis Hub to a Wi-Fi Extender Using WPS

Solis Rise

  • Solis Rise Technical Specification

Solis X

  • Solis X Camera
  • Solis X Chimes
  • Solis X - Moments Feature
  • LED Indicators for Solis Hero, Solis Lite, and Solis X

Acer Laptop

  • Acer Laptop Frequently Asked Questions

Using Your Device

  • How to Update your Hotspot's Firmware?

Coverage & Connectivity

Coverage

  • Where Does SIMO Have Coverage?

Network Performance

  • What Affects My SIMO Connection Performance?

Network Changes

  • 3G Network Shutdown

Connection Troubleshooting

  • What to Do When Your SIMO Internet Connection Is Unstable

SIMO Rewards

Rewards Program FAQ

  • What is SIMO Rewards?
  • How to Join SIMO Rewards?
  • How to Earn Points?
  • How to Redeem Your Points
  • How to Refer a Friend
  • Will My Points Expire?

Account

Device Management

  • Report a Lost or Stolen Device
  • How to Remove a Device from My Account

Account Security

  • How to Change My Account Password
  • How to Reset My Account Password
  • How to Update My Profile
  • How to Delete My Account?

Buying a Solis Device

Purchasing & Shipping

  • Shop Pay Installments FAQ
  • Customs Duties, Import Taxes & International Orders

Returns & Refunds

  • Can I Receive a Refund After My Subscription Renews?
  • Returns & Refund Policy

Solis Zero

Getting Started

  • What is Solis Zero?
  • Solis Zero Data Plans
  • How to Install an eSIM
  • Install an eSIM on iPhone
  • Install an eSIM on Android
  • Install an eSIM on Google Pixel
See all 10 articles

Using Solis Zero

  • How to Use Solis Zero for Mobile Data
  • Using Solis Zero with Your Existing SIM Card
  • Does Solis Zero Support Calls, Texts, and Contacts?
  • Can I Transfer or Reinstall My Solis Zero eSIM?

Troubleshooting

  • Troubleshoot Solis Zero Connection Issues
  • How to Configure APN Settings

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